If you have a question about a Bisley product, or a more general enquiry, you may find the answer you’re looking for here. Otherwise, please get in touch.
Assembly and repair information
Do you have any ‘how to’ videos?
You’ll find over 20 videos on our YouTube Customer Support Playlist. They cover a range of common tasks, from removing and fitting drawer slides, to changing a lock barrel.
Can I buy spare parts?
You can purchase spares by completing the 'Contact Us' form and providing your details along with the five digit number from the relevant lock barrel. If you only have a 3 digit number on the lock barrel, please add the prefix 92.
How can I get replacement keys for my Bisley product?
You can buy them direct from our supplier Lowe & Fletcher. You’ll need to give them the five-digit number from the relevant lock barrel - if the number only has three digits, add the prefix 92.
Here’s how to contact Lowe & Fletcher:
Tel: +44 (0) 121 505 0400
Fax: +44 (0) 121 505 0420
How do I remove a drawer from my Bisley unit?
The instructions below should help. For your own safety, remember to empty the drawer first – and take care as it can be awkward removing a drawer for the first time.
Just click on any of the links below to download the relevant PDF. Bear in mind these instructions are intended as a guide. If you’ve any questions, please contact your supplier.
Do you have a repair service?
We offer a repair and maintenance service for all our products. Simply contact your dealer and they’ll arrange this for you. If your product is out of warranty, your dealer will get a quotation for you first.
Which size suspension files do your products take?
It depends on the product, so check the individual product pages on our website for more information.
If you already have a Bisley product that takes suspension files, you’ll find details on where to position the file bar(s) in the accompanying leaflet. You can also download leaflets via the individual product pages on our website.
How do I identify a Bisley product/model number?
It depends on the product and when it was manufactured:
- For all products currently manufactured – a label shows the full product code, colour and manufacturing date.
- For products manufactured before 2007 – a label shows the initials F.C.B., the product group and manufacturing date.
Where to find the label:
- On products with drawers and combination units – the label is on the underside of the top drawer.
- On products with doors or shutters – the label is at the top on the back panel inside the carcase.
What is the warranty period on Bisley products?
It ranges from one to ten years, depending on the product. You’ll find full details in the ‘Features and benefits’ section on the individual product pages of the website.
What quality standards do Bisley products comply with?
Most of our products are tested to the following standards:
- BS EN 14074:2004 - Office furniture.
Tables and desks and storage furniture. Test methods for the determination of strength and durability of moving parts.
- BS EN 14073-2:2004 - Office furniture.
Storage furniture. Safety requirements.
- BS EN 14073-3:2004 - Office furniture.
Storage furniture. Test methods for the determination of stability and strength of the structure.
There are exceptions, so check the individual product pages on our website for more details. Also, bear in mind that product ‘type testing’ means that the example unit tested – usually the largest in the range – is deemed to be representative of the entire range.
Are your cabinets fireproof?
Our cabinets aren’t classed as fireproofed, so we don’t claim they give any form of fire protection to the contents. Fireproofed cabinets are double-skinned, filled with fire retardant material and only available from specialist manufacturers at a high price premium.
In a severe fire, a normal steel cabinet won’t catch alight, but the contents will simply ‘cook’ (char). We do have certification to BS 476: Part 7: ‘Surface spread of flame’ for our painted surfaces and plastic tambours.
Where can I download warranty certificates?
These are available in our 'Resources' area.
Where can I download policy documents?
These are available in our 'Resources' area.
Do you have a showroom where I can view your products?
Yes. You’re welcome to visit our London showroom at the following address:
155-157 Great Portland Street
It is open Monday to Thursday from 9am to 5:30pm, and Friday 9am to 5pm. It’s a good idea to call ahead and make an appointment so we can ensure one of our team is on hand to welcome you and talk you through the products and possibilities. Just call 020 7436 7111 to book.
Can I buy direct from Bisley?
Bisley does not currently sell direct. You can buy from our network of professional wholesalers, furniture dealers and from online retailers.