If you have a question about a Bisley product, or a more general enquiry, you may find the answer you’re looking for here. Otherwise, please get in touch.

Assembly and repair information

Do you have any ‘how to’ videos?

You’ll find over 20 videos on our YouTube Customer Support Playlist. They cover a range of common tasks, from removing and fitting drawer slides, to changing a lock barrel.

Can I buy spare parts?

You can purchase spares by completing the 'Contact Us' form and providing your details.

How can I get replacement keys for my Bisley product?

You can purchase spares by completing the 'Contact Us' form and providing your details along with the five digit number from the relevant lock barrel. If you only have a 3 digit number on the lock barrel, please add the prefix 92.

How do I remove a drawer from my Bisley unit?

The instructions below should help. For your own safety, remember to empty the drawer first – and take care as it can be awkward removing a drawer for the first time.

Just click on any of the links below to download the relevant PDF. Bear in mind these instructions are intended as a guide. If you’ve any questions, please contact your supplier.

BS Filing Cabinets Oct 2010 onwards

BS Filing Cabinets 1997 to Oct 2010

BS Filing Cabinets to 1997

Contract Filing Cabinets

Removing pedestal file drawers

Removing pedestal stationery drawers

Product information

Which size suspension files do your products take?

It depends on the product, so check the individual product pages on our website for more information.

If you already have a Bisley product that takes suspension files, you’ll find details on where to position the file bar(s) in the accompanying leaflet. You can also download leaflets via the individual product pages on our website.

How do I identify a Bisley product/model number?

It depends on the product and when it was manufactured:

  • For all products currently manufactured – a label shows the full product code, colour and manufacturing date.
  • For products manufactured before 2007 – a label shows the initials F.C.B., the product group and manufacturing date.

Where to find the label:

  • On products with drawers and combination units – the label is on the underside of the top drawer.
  • On products with doors or shutters – the label is at the top on the back panel inside the carcase.

What is the warranty period on Bisley products?

It ranges from one to ten years, depending on the product. You’ll find full details in the ‘Features and benefits’ section on the individual product pages of the website.

What quality standards do Bisley products comply with?

Most of our products are tested to the following standards:

  • BS EN 14074:2004 - Office furniture.

Tables and desks and storage furniture. Test methods for the determination of strength and durability of moving parts.

  • BS EN 14073-2:2004 - Office furniture.

Storage furniture. Safety requirements.

  • BS EN 14073-3:2004 - Office furniture.

Storage furniture. Test methods for the determination of stability and strength of the structure.

There are exceptions, so check the individual product pages on our website for more details. Also, bear in mind that product ‘type testing’ means that the example unit tested – usually the largest in the range – is deemed to be representative of the entire range.

Are your cabinets fireproof?

Our cabinets aren’t classed as fireproofed, so we don’t claim they give any form of fire protection to the contents. Fireproofed cabinets are double-skinned, filled with fire retardant material and only available from specialist manufacturers at a high price premium.

In a severe fire, a normal steel cabinet won’t catch alight, but the contents will simply ‘cook’ (char). We do have certification to BS 476: Part 7: ‘Surface spread of flame’ for our painted surfaces and plastic tambours.

Where can I download warranty certificates?

These are available in our 'Resources' area.

Where can I download policy documents?

These are available in our 'Resources' area.

Do you have any 'How to' videos for the Digilocks used on your products?

You can find 'How To' videos on our Youtube channel here.

General enquiries

Do you have a showroom where I can view your products?

Yes, the address is Flatiron Manhattan Showroom, 1140 Broadway, Suite 902, New York, New York, 10001.

The showroom is open Monday to Friday from 9am to 5pm. We suggest that you make an appointment prior to arrival to ensure that your enquiry can be dealt with during your visit. Please contact the showroom on +1 212 675 3055 for appointments.

Can I buy direct from Bisley?

Bisley have a network of professional wholesalers and furniture dealers across the United States, Canada and Mexico who are able to provide the customer with day to day service. Please contact us for details of your nearest dealer.

Do you have a mailing list I can sign up for?

You can sign up to our mailing list here.

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