Furniture Delivery FAQs

We deliver to all mainland postcodes in the UK.

Unfortunately, we’re unable to deliver to offshore postcodes or other countries at this time. Customers in Ireland or the Netherlands can place orders through our local websites.

Delivery is free on all orders of £50 or above. For orders under the threshold, there is a small charge of £3.95.

We work with third party couriers which specialise in furniture delivery, to deliver your item(s) safely. We use different delivery services depending on the size of the parcel.

Small items such as accessories (UPS) – Your item(s) will be delivered to your door. You will receive a text message once our courier partner UPS has received your order. This will confirm the date and time your delivery can be expected. Please note, packaging will not be taken away.

Larger item furniture (1 / 2 person delivery partner) – Your item(s) will be delivered to your room of choice, provided access is clear. You will receive an email notification once our courier partner has received your order. This will be followed by a text message or a phone call advising you of the delivery date. The day before your delivery, you’ll receive a text message confirming your delivery window and then a phone call 30 minutes before to ensure that you are at the delivery address and able to accept delivery. The driver will unpack your item(s) to allow you to check that your order has arrived exactly as expected before taking away the packaging for you.

Smaller furniture items, including accessories (UPS) – Deliveries are made 9am – 5pm Monday to Friday.

Bigger home furniture items (Furdeco) – Deliveries are made 7am to 7pm Monday to Friday.

On the product page for every item, you will see the delivery time for your selected options. Please note that delivery times are estimated and deliveries to northern areas of Scotland may take a little longer. You can track the progress of your order in my account after it’s placed. Where multiple products with different lead times are ordered, the longest lead time of any individual product will apply across the whole order.

All of our items are made in the Bisley factory right here in the UK. While some products are available in stock, most are made to order and this can result in a slightly longer lead time but we promise, it’s worth the wait.

Yes, all items on one order will be grouped onto one delivery. Unfortunately, we aren’t able to make separate deliveries if items on one order are on different lead times. The longest lead time of any individual product will apply across the whole order.

Yes, you can enter any special instructions during checkout and our couriers will do their best to accommodate these.

Yes, log in to your account after placing your order and you can follow your order’s journey from our factory to you. Once your order is out for delivery, our courier partner that will tell you exactly when it is on its way to you.

Small items, including accessories (UPS) – You will receive a text message once our courier partner UPS has received your order. This will confirm the date and time your delivery can be expected.

Larger furniture (Furdeco) – You will receive an email notification once our courier partner Furdeco has received your order. This will be followed by a text message or a phone call advising you of the delivery date. 24 hours prior to your delivery, you’ll receive a text message confirming your delivery window and then a phone call 30 minutes before to ensure that you are at the delivery address and able to accept delivery.

If you need to make a change after placing your order, please contact us and we’ll be happy to help.

Smaller items, including accessories (UPS) – A card will be left to notify you of the attempted delivery. It will either advise when delivery will be reattempted or that your item(s) have been taken to the closest UPS pick-up point for your collection.

Bigger furniture pieces (Furdeco) – A card will be left to notify you of the attempted delivery. Our courier partner will also follow up with a phone call to rearrange your delivery

If you have experienced a hiccup with your delivery, please contact us and we’ll be happy to help you with a solution as soon as possible.

If you have tracked your order but it hasn’t turned up on time, says it has been lost or already delivered, it’s likely the problem is due to IT issues or your order being left with a neighbour. If you have been unable to track it down, please contact us and we’ll be happy to resolve this for you.