Frequently asked questions

Here are some answers to our most commonly asked questions. If the answer you are looking for isn't here, please contact us.

How can I get replacement keys for my Bisley product?

Do you have a showroom where I can view your products?

Are your cabinets fire proof?

What quality standards do Bisley products comply with?

Can I buy direct from Bisley?

How do I remove a drawer from my Bisley unit?

Assembly Instructions - Self Assembly Products

Repair Service (dealer advice)

Instructional videos

 


 

How can I get replacement keys for my Bisley product?

Spare keys can be purchased direct from our supplier Lowe & Fletcher, details below.

Before contacting Lowe & Fletcher please ensure you have taken down the five digit number from the relevant lock barrel. If you only have a 3 digit number on the lock barrel, please add the prefix 92.

Lowe & Fletcher
Moorcroft Drive
Wednesbury
West Midlands
WS10 7DE
Tel: +44 (0) 121 505 0400
Fax: +44 (0) 121 505 0420

sales@lowe-and-fletcher.co.uk
www.lowe-and-fletcher.co.uk

Go to top

Do you have a showroom where I can view your products?

Yes, the address is Northumberland House, 155-157 Great Portland Street, London, W1W 6QP. The showroom is open Monday to Thursday from 9am to 5:30pm and Friday from 9am to 5pm. We suggest that you make an appointment prior to arrival to ensure that your enquiry can be dealt with during your visit. Please contact the showroom on 020 7436 7111 for appointments.

Go to top

Are your cabinets fire proof?

Our cabinets are not what is classed as fire-proofed - and we do not therefore claim that they give any form of fire-protection to the contents. Such products - double-skinned and filled with fire retardant material - are available from specialist manufacturers at a high price premium. With a normal steel cabinet in a severe fire, although the unit itself will not catch alight, the content will simply "cook" (char). We do have certification to BS 476: Part 7: ‘Surface spread of flame’ for our painted surfaces and for our plastic tambours.

Go to top

What quality standards do Bisley products comply with?

Most of our products are tested to the following standards:

BS EN 14074:2004 - Office furniture.

Tables and desks and storage furniture. Test methods for the determination of strength and durability of moving parts.

BS EN 14073-2:2004 - Office furniture.

Storage furniture. Safety requirements.

BS EN 14073-3:2004 - Office furniture.

Storage furniture. Test methods for the determination of stability and strength of the structure.

There are exceptions – please see specific product pages for details. NB: product ‘type testing’ means that the example unit tested – usually the largest in the range – is deemed to be representative of the entire range.

Go to top

Can I buy direct from Bisley?

Bisley do not sell direct. However, we have a network of professional wholesalers and furniture dealers who are able to provide the customer with day to day service. Please refer to the Dealers page on this website for details of your nearest dealer.

Go to top

How do I remove a drawer from my Bisley unit?

If you need to remove a drawer from your unit, these instructions should help. For your safety, please make sure the drawer is unloaded and take care while removing the drawer, as this can be awkward until practised.

The instructions are intended as a guide, if you have any questions please seek further advice.

BS Filing Cabinets Oct 2010 onwards – download PDF

BS Filing Cabinets 1997 to Oct 2010 – download PDF

BS Filing Cabinets to 1997 – download PDF

Contract Filing Cabinets – download PDF

Go to top

Assembly Instructions - Self Assembly Products

Cupboard Assembly Instructions to Sept 2011 – download PDF

Cupboard Assembly Instructions from Sept 2011 – download PDF

Tambour Assembly Instructions to Sept 2011 – download PDF

Tambour Assembly Instructions from Sept 2011 – download PDF

Go to top

Repair Service (dealer advice)

Bisley Office Furniture is able to offer a Repair Service for products requiring out of guarantee maintenance or repair. If you require the Repair Service please contact your dealer who will obtain a quotation from our service department.

Go to top

Instructional videos

Visit our YouTube Customer Support Playlist for videos showing how to perform some typical service tasks such as removing and fitting locks and drawer slides on your Bisley unit.  

Go to top