Dear Bisley customers,
As we all adjust to living and working in these truly unique times, we wanted to assure you that Bisley is committed to the safety of our colleagues and customers.
Following the government’s advice several weeks ago, we shut our factory to ensure our colleagues felt safe and were protected. Since then, we have been working hard to adapt our facilities and implement a safe system of work that would enable our Bisley family a confident return to work.
With all the necessary precautions now in place, including revised working practices and clear markings to ensure appropriate social distancing, we’re glad to have invited back a team of our skilled hands to resume manufacturing. Our online shop is open and our Customer Services team happy to help, safely working from home in line with government guidelines.
We’re currently able to offer a 3-4 week lead time on the majority of our online range. All deliveries will be kerbside and contact free. To ensure we are keeping you, our customers, and our colleagues safe, we aren’t able to provide a two-man installation service at this time. We’re working hard to get your orders to you on time and respond to any enquiries as soon as possible. Please bear with us should you experience any delays.
Thank you for your support of Bisley and we hope you enjoy shopping with us again.
Q. Can I order online?
A. Yes the Bisley Shop is open - you can order online and receive deliveries.
Q. What measures do you have in place to prevent the spread of COVID-19?
A. We’re committed to the health and safety of our colleagues and customers.
In our factory, warehouse and offices, we have put the following measures in place:
- Safety induction for all colleagues returning to work
- Social distancing, in line with government advice
- Clear markings to define the appropriate distancing
- Signage reinforcing distancing measures and hygiene practises
- More frequent and deeper cleaning
- PPE and cleaning materials in good supply
Our logistics company have similar, safe practices in place.
Q. Do you have a no-contact delivery process in place?
A. Yes. We are now only providing contact free, kerbside delivery. This means that we will deliver to the closest, safest place outside your home or business. To ensure we are keeping you, our customers, and our colleagues safe, we aren’t able to provide a two-man installation service at this time.
Our logistics team are applying the following protection and prevention measures:
- All drivers are equipped with hand sanitisers and disinfectant wipes, which will be used prior to delivering all goods.
- All delivery staff will maintain a safe distance whilst delivering.
- No signature is required for proof of delivery. Delivery staff will request your name and take a photograph which will be recorded on their device against the delivery.
Q. What if my furniture item is too large for me to move inside?
A. If you don’t have assistance to move large furniture items inside, we recommend delaying your delivery until you are able to arrange the necessary assistance.
Q. Are your lead times affected?
A. We are currently able to offer a 3-4 week lead time on the majority of our online range. However, as we have recently returned to work deliveries may take slightly longer. All deliveries will be kerbside and contact free. We are working hard to get your items to you on time but will be in touch as soon as possible should we experience any delays.
Q. I'm self-isolating. Can I still receive my delivery?
A. Yes, of course. All deliveries are now contact free. If you would prefer to delay your delivery, please contact our Customer Services team.
Q. Can I still return my items/have them collected?
A. Yes, you are still able to return items, provided they are in the original packaging without the cable ties removed. You are also eligible for a return if your item is faulty or damaged. Please contact our Customer Services team to arrange a collection for your return. Collections are contact free. Our driver will maintain a safe distance and request that the item is brought to your doorstep or the most suitable place outside your business premises.
Q. Has your returns policy/process changed during this time?
A. We have extended our returns period from 14 days to 30 days so you have plenty of time to get in touch and arrange a collection with us. Otherwise, our process remains the same. Please find more information here.
If you have any other questions, our Customer Services team are happy to help. Email firstname.lastname@example.org or call us on +44(0)33 3358 3856.