What delivery options are available?
Our delivery service is handled by a third-party logistics company who specialise in the delivery of furniture. They offer two forms of delivery. Delivery only, which includes delivery to kerbside. And delivery and installation, please see below for more information regarding delivery and installation.
If you have accessibility issues due to disability or impairment, please contact us to discuss your requirements on 03333 583 856.
What is kerbside delivery?
Kerbside deliveries are taken to the nearest access point of the delivery address and unloaded as close as is safe for the driver to stop and unload. Once the goods are unloaded from the vehicle they are handed over to you, to sign for and check over. Unfortunately, due to insurance reasons, our delivery drivers are not able to help take the goods into your property or to help you unpack any goods once they have been unloaded. If you would like additional help bringing your order into your property, please see below regarding delivery and installation.
Do you offer installation?
Yes. We offer a delivery with installation service across all products. Where available the option to have your product installed can be selected during the checkout process. Once your order is placed you will receive a call to book a convenient date for delivery and installation. On the day of delivery, the driver will call one hour before arrival to let you know they are on their way. Delivery and installation will be made to a room of choice, where adequate access is available (please inform us if you have stairs or lift access when ordering). If there is inadequate access, or the product does not fit where required, we hold no responsibility and the product will be left with you.
Installation includes the removal of all packaging, inspection of all goods and a clean down of the area on completion. Our delivery and installation service is fulfilled by the same third-party logistics company who fulfil our deliveries.
Please note, delivery with installation will extend all lead times by approximately two to three weeks, to allow time to arrange for a two-person team to be scheduled.
Installation option available on all orders is £24.99.
Where do you deliver?
Delivery is available to Mainland UK postcodes only.
Delivery to the following postcodes will take longer; AB, DD, IV, KW1-14, PA, PH, PO, KA, PA, PH, TR.
When do you deliver?
Deliveries are made between 9am and 5pm, Monday to Friday. Our delivery partner will contact you 24 hours before your delivery is due to be made.
How much does delivery cost?
Free standard delivery on orders over £300. For orders under £300, standard delivery is £9.99.
Can I request for my order to be delivered to an address that is different to the billing address?
You can request for your order to be delivered to an address that is different to the billing address during the checkout process. 24 hours’ notice is required to amend any delivery or installation.
How do I tell you about delivery restrictions or special requests?
You can inform us of any restrictions or special requests during the checkout process.
How long will it take for my product to be delivered?
The minimum lead time for your product to be delivered is detailed on the individual product pages. Lead times are only a guideline and are subject to change. Where multiple products are ordered, the longest lead time of any individual product will apply across the complete order.
How can I check the status of my delivery?
You can check the status of your delivery by calling us on 03333 583 856.
How do I get in touch to discuss my delivery?
To contact us to discuss your delivery please call us on 03333 583 856 or email us at email@example.com.
How can I change my delivery information?
You can change your delivery information by calling us on 03333 583 856 or emailing us at firstname.lastname@example.org. You will only be able to change your delivery information prior to the product being shipped. Any changes to your delivery information may cause delays. 24 hours’ notice is required to amend any delivery or installation.
What should I do if my delivery arrives damaged or incomplete?
Before accepting delivery of your Bisley order, please take a moment to inspect it. Check to make sure you are happy with the goods you are receiving and that they are in good condition. If on inspection you are not happy, do not accept the delivery.
If after unpackaging your order you discover that it is incomplete or damaged please contact us by calling 03333 583 856 or emailing us at email@example.com. Please have your order details to hand. For further information please refer to our Returns Policy.
My delivery has not arrived, what should I do?
If you have not received your delivery within the suggested lead time please call us on 03333 583 856 or email us at firstname.lastname@example.org. Please have your order details to hand. For further information please refer to our Returns Policy.