Technical

If you have forgotten your password or would like to request a new one, please use the ‘Forgotten Password’ link when logging into Your Account. You will then receive an email with instructions on how to reset.

We accept all major credit and debit cards including Visa Credit, Visa Debit and Mastercard. We also accept American Express, Apple Pay and Paypal. Klarna is available if you would like to spread the cost of your purchase. Make sure your card details are correct and that your billing address is in the UK. If it still isn’t working, please contact your bank.

On rare occasions, order confirmations can make it into your Junk Folder or we might have a technical glitch. You can review your recent orders in Your Account or please Contact Us and we can help by re-sending your confirmation.

Unfortunately, we are not able to take orders over the phone. If you are having any difficulties placing an order, please Contact Us and we’ll be happy to help resolve this for you.